Wallace Brothers Manufacturing Policies
Shipping
The actual shipping charge is dependent on the total weight of your purchase and the shipping type you select. Please feel free to email us with your inquiries at wallacebrothersjewelry@gmail.com.
Packages will only be shipped to street addresses. We will not ship to P.O. Boxes.
For International (non-US orders): Please note the shipping fee is not inclusive of any additional duties, excise, taxation or brokerage fees that may be applied due to importation rules that vary from country to country.
In stock items
Will be shipped within five business days of receipt of order unless other arrangements have been made.
Backordered items
We will notify you immediately of any backordered items. As soon as the backordered items are received in our warehouse they will be shipped to you.
REFUNDS AND RETURNS BY PRODUCT TYPE
1. Items that cannot be returned or exchanged
There are items that cannot be exchanged or returned and they include:
• Sale or Clearance items.
• Engraved Items as these are customer made to order
• All 14K yellow gold and white gold jewelry is non-refundable as it is custom made to order.
• International (non-US) orders
2. Accepted Refunds /Returns
Returns must be received by Wallace Brothers Manufacturing within 30 days of original shipment dispatch. All returned Items must be in new condition, unused and in its original packing including ALL original parts, original box, tags, and packing materials.
Wallace Brothers Manufacturing will not issue a refund or exchange if our merchandise inspection reveals that the item has been used, damaged, or altered.
We strongly recommend you use a shipping method with proof of delivery as well as fully insure the returned merchandise for your protection.
Refunds are processed within five business days of our receipt of the returned merchandise.
Return items to:
Wallace Brothers Manufacturing
275 Mundy Street
Wilkes-Barre, PA 18702
Attn: Returns Department
INCLUDE YOUR PO #
If the above conditions are met, you will receiv a credit to the credit card used for the original purchase on this site.
3. Other Return Issues
Error with Order:
In the case where Wallace Brothers Manufacturing has made an error with your order, please notify us immediately. If we have shipped the wrong item, the wrong size or the wrong color other than what your order states we will provide you with a return shipping label at no charge. Upon notification, we will immediately ship the correct item at no extra charge.
PLEASE NOTE: The merchandise received in error must be post-marked for return to our warehouse within 5 business days order notification error. If merchandise is not returned as instructed, you will be additionally charged for the replacement.
Damaged in Transit:
If merchandise arrives damaged it is best to refuse the package from the carrier attempting delivery. If the damaged merchandise is accepted make sure save the merchandise and the original box. Notify Wallace Brothers Manufacturing immediately and we will schedule a carrier pickup for the damaged merchandise. If you do not notify Wallace Brothers Manufacturing regarding the damaged goods within the first 2 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.
Order Acceptance Policy:
Your receipt of a electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to
sell. Wallace Brothers Manufacturing reserves the right at any time after receipt of your order to accept or decline your order for any reason. Wallace Brothers Manufacturing further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by Wallace Brothers Manufacturing upon shipment of products. Title to goods and all risk of loss passes to you upon delivery to the common carrier. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
No Responsibility To Sell Mispriced Products Or Services:
Wallace Brothers Manufacturing shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Wallace Brothers Manufacturing shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Wallace Brothers Manufacturing shall immediately issue a credit to your credit card account in the amount of the charge.
Modifications to Prices or Billing Terms:
Wallace Brothers Manufacturing RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE OR BY E-MAIL DELIVERY TO YOU.
Privacy:
Wallace Brothers Manufacturing is committed to protecting your privacy when you use our on-line, telephone or other services ("Services"). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it. From time to time, we add or change functions, features or products to our Web Sites or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.
Third party links:
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only:
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions:
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your Consent:
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy:
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.
This policy was last modified on May 4, 2012
Contacting Us:
If there are any questions regarding this privacy policy you may contact us using the information below.
Wallace Brothers Manufacturing
275 Mundy Street
Wilkes-Barre, PA 18702
1-800-331-7940
wallacebrothersjewelry@gmail.com
The actual shipping charge is dependent on the total weight of your purchase and the shipping type you select. Please feel free to email us with your inquiries at wallacebrothersjewelry@gmail.com.
Packages will only be shipped to street addresses. We will not ship to P.O. Boxes.
For International (non-US orders): Please note the shipping fee is not inclusive of any additional duties, excise, taxation or brokerage fees that may be applied due to importation rules that vary from country to country.
In stock items
Will be shipped within five business days of receipt of order unless other arrangements have been made.
Backordered items
We will notify you immediately of any backordered items. As soon as the backordered items are received in our warehouse they will be shipped to you.
REFUNDS AND RETURNS BY PRODUCT TYPE
1. Items that cannot be returned or exchanged
There are items that cannot be exchanged or returned and they include:
• Sale or Clearance items.
• Engraved Items as these are customer made to order
• All 14K yellow gold and white gold jewelry is non-refundable as it is custom made to order.
• International (non-US) orders
2. Accepted Refunds /Returns
Returns must be received by Wallace Brothers Manufacturing within 30 days of original shipment dispatch. All returned Items must be in new condition, unused and in its original packing including ALL original parts, original box, tags, and packing materials.
Wallace Brothers Manufacturing will not issue a refund or exchange if our merchandise inspection reveals that the item has been used, damaged, or altered.
We strongly recommend you use a shipping method with proof of delivery as well as fully insure the returned merchandise for your protection.
Refunds are processed within five business days of our receipt of the returned merchandise.
Return items to:
Wallace Brothers Manufacturing
275 Mundy Street
Wilkes-Barre, PA 18702
Attn: Returns Department
INCLUDE YOUR PO #
If the above conditions are met, you will receiv a credit to the credit card used for the original purchase on this site.
3. Other Return Issues
Error with Order:
In the case where Wallace Brothers Manufacturing has made an error with your order, please notify us immediately. If we have shipped the wrong item, the wrong size or the wrong color other than what your order states we will provide you with a return shipping label at no charge. Upon notification, we will immediately ship the correct item at no extra charge.
PLEASE NOTE: The merchandise received in error must be post-marked for return to our warehouse within 5 business days order notification error. If merchandise is not returned as instructed, you will be additionally charged for the replacement.
Damaged in Transit:
If merchandise arrives damaged it is best to refuse the package from the carrier attempting delivery. If the damaged merchandise is accepted make sure save the merchandise and the original box. Notify Wallace Brothers Manufacturing immediately and we will schedule a carrier pickup for the damaged merchandise. If you do not notify Wallace Brothers Manufacturing regarding the damaged goods within the first 2 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.
Order Acceptance Policy:
Your receipt of a electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to
sell. Wallace Brothers Manufacturing reserves the right at any time after receipt of your order to accept or decline your order for any reason. Wallace Brothers Manufacturing further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by Wallace Brothers Manufacturing upon shipment of products. Title to goods and all risk of loss passes to you upon delivery to the common carrier. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
No Responsibility To Sell Mispriced Products Or Services:
Wallace Brothers Manufacturing shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Wallace Brothers Manufacturing shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Wallace Brothers Manufacturing shall immediately issue a credit to your credit card account in the amount of the charge.
Modifications to Prices or Billing Terms:
Wallace Brothers Manufacturing RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE OR BY E-MAIL DELIVERY TO YOU.
Privacy:
Wallace Brothers Manufacturing is committed to protecting your privacy when you use our on-line, telephone or other services ("Services"). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it. From time to time, we add or change functions, features or products to our Web Sites or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.
Third party links:
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only:
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions:
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your Consent:
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy:
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.
This policy was last modified on May 4, 2012
Contacting Us:
If there are any questions regarding this privacy policy you may contact us using the information below.
Wallace Brothers Manufacturing
275 Mundy Street
Wilkes-Barre, PA 18702
1-800-331-7940
wallacebrothersjewelry@gmail.com