Frequently Asked Questions
Orders
What type of credit cards can I use to make an online purchase?
At Wallace Brothers we accept Visa and MasterCard debit and credit cards, as well as Discover and American Express credit cards.
All credit cards must be drawn on US funds. If you use a non-US credit card then you will be charged the US Dollar amount, and your credit card will convert it
to your usual (local) currency at their prevailing rate. These rates change constantly and so you should check with your credit card company to find out how
much you will be billed in your local currency.
Additionally you can pay by PayPal. To do this continue through the checkout process until the payment page and press the PayPal icon.
We offer payment by Google Checkout - simply click on the Google Checkout icon at the login screen in the checkout process and your transaction is handled safely and securely.
Can I order by fax or phone?
Yes! We provide alternate order and payment methods.
By Phone:
• Call our Customer Service Department at 570-822-3808 or 1-800-331-7940Monday through Friday from 8:30 am to 4:00 pm Eastern Standard time. Please have your item and payment information available.
By Mail:
• To order by mail, please fill out the Order Form and mail to:
Wallace Brothers Manufacturing
275 Mundy Street
Wilkes-Barre, PA 18702
By Fax:
Fax us your order by using the Order Form and fax your order in 24 hours a day 7 days a week to 570-822-7299. Our Customer Service Department will process your order as quickly as possible.
Can I receive special discounts for Wallace Brothers Manufacturing products?
Yes, of course! When you sign up as a Wallace Brothers Manufacturing member you are eligible to receive our online store coupons to use with
your future online purchases.
Is my online order secure?
The Wallace Brothers Manufacturing website utilizes strict precautions and the latest web security technology to safeguard the information transmitted and stored on our servers. We use Secure Socket Layers (SSL) for encryption and transmission of information during checkout and account sign in as well as firewalls and other server security measures to maintain the privacy and security of your information.
What happens if I order an out-of-stock item?
We'll notify you of an out-of-stock item soon after your order is received. There are no additional shipping fees for out of stock items.
Some of our items are very popular and sell out quickly. Please be patient we’ll be sure the item gets to you as soon as possible.
What if the item I receive is damaged?
We make every effort to ensure that are products are shipped out in excellent condition but there are occasions where an item is
damage and therefore we want to make it easy for you to return a damaged item. To ensure proper credit of your account follow these instructions:
1. Please provide your reason for your return on the return form which is found at
the back of your invoice included with your delivery package.
2. Send the item via UPS or Parcel Post (signature required) for your protection.
3. Pack item securely and include your name and address on the box.
4. To order by mail, please fill out the Order Form and mail to:
Wallace Brothers Manufacturin
275 Mundy Street
Wilkes-Barre, PA 18702
PLEASE NOTE:
• RETURNS VIA COD ARE NOT ACCEPTED.
• THERE ARE NO RETURNS ON CLEARANCE OR CLOSEOUT ITEMS.
• RETURNED MERCHANDISE MUST BE IN ORIGINAL CONDITION WHICH INCLUDES ALL PACKAGED ACCESSORIES.
Once I’ve placed my order can I cancel it?
Orders placed with Wallace Brothers Manufacturing go directly to the system for immediate processing and it is unlikely that we will be able to stop the
shipment process. All orders can be return by following the return policy rules (see below). If you think it may not be too late to cancel then phone our
Customer Service department immediately and we’ll see if we can put a stop on the order even though it is unlikely after a certain point in the processing.
Have your order number and all order information available when calling Customer Service at 570-822-3808or 800-331-7940.
Returns
Can I return an item?
Please see our specific return policy on apparel as all sales are final.
For more details please see our Policies page.
1. Please call a Wallace Brothers Manufacturing customer service representative at 1-800-331-7940to recieve a return confirmation number (returns must have a return confirmation number).
2. Please provide your reason for your return on the return form which is found at the back of your invoice included with your delivery package.
3. You must have a return authorization number for your order.
4. Pack item securely and include your name and address on the box.
Shipping
Do you ship orders to international locations?
Wallace Brothers Mfg will ship your order to an international address but to purchase the items you must use a credit card or money order drawn on US
funds. If you have questions on international orders, please email wallacebrothersjewelry@gmail.com. Please note the shipping fee is not inclusive of any additional duties, excise, taxation or brokerage fees that may be applied due to importation rules that vary from country to country.
What is the cost of shipping?
Shipping & handling is calculated based on weight and distance and varies depending on your order. Our preferred mode of shipping is Standard Ground from USPS and our packages are sent via priority service making delivery time between 4 and 6 days for most in-stock items.
How long does it take to receive an order?
Most orders are shipped within 4 to 6 days but can take up to six weeks for custom orders or orders of large quantity.
Can a customer service representative help me with my order?
Of course! A Wallace Brothers Manufacturing representative is here to help you with your questions Monday through Friday from 8:30 am to 4:00 pm Eastern
Standard Time.
What about items that are sent to undeliverable locations?
Please make certain that the shipping address information is correct on your orders. The shipper will do its best to deliver all packages. Wallace Brothers Manufacturing is not responsible for delivery charges that are a result delivery non-receipt delivery or incorrect address information.
Other
We can't think of any other items right now, but if you have any special concerns not covered specifically here please do not hesitate to contact
us.
What type of credit cards can I use to make an online purchase?
At Wallace Brothers we accept Visa and MasterCard debit and credit cards, as well as Discover and American Express credit cards.
All credit cards must be drawn on US funds. If you use a non-US credit card then you will be charged the US Dollar amount, and your credit card will convert it
to your usual (local) currency at their prevailing rate. These rates change constantly and so you should check with your credit card company to find out how
much you will be billed in your local currency.
Additionally you can pay by PayPal. To do this continue through the checkout process until the payment page and press the PayPal icon.
We offer payment by Google Checkout - simply click on the Google Checkout icon at the login screen in the checkout process and your transaction is handled safely and securely.
Can I order by fax or phone?
Yes! We provide alternate order and payment methods.
By Phone:
• Call our Customer Service Department at 570-822-3808 or 1-800-331-7940Monday through Friday from 8:30 am to 4:00 pm Eastern Standard time. Please have your item and payment information available.
By Mail:
• To order by mail, please fill out the Order Form and mail to:
Wallace Brothers Manufacturing
275 Mundy Street
Wilkes-Barre, PA 18702
By Fax:
Fax us your order by using the Order Form and fax your order in 24 hours a day 7 days a week to 570-822-7299. Our Customer Service Department will process your order as quickly as possible.
Can I receive special discounts for Wallace Brothers Manufacturing products?
Yes, of course! When you sign up as a Wallace Brothers Manufacturing member you are eligible to receive our online store coupons to use with
your future online purchases.
Is my online order secure?
The Wallace Brothers Manufacturing website utilizes strict precautions and the latest web security technology to safeguard the information transmitted and stored on our servers. We use Secure Socket Layers (SSL) for encryption and transmission of information during checkout and account sign in as well as firewalls and other server security measures to maintain the privacy and security of your information.
What happens if I order an out-of-stock item?
We'll notify you of an out-of-stock item soon after your order is received. There are no additional shipping fees for out of stock items.
Some of our items are very popular and sell out quickly. Please be patient we’ll be sure the item gets to you as soon as possible.
What if the item I receive is damaged?
We make every effort to ensure that are products are shipped out in excellent condition but there are occasions where an item is
damage and therefore we want to make it easy for you to return a damaged item. To ensure proper credit of your account follow these instructions:
1. Please provide your reason for your return on the return form which is found at
the back of your invoice included with your delivery package.
2. Send the item via UPS or Parcel Post (signature required) for your protection.
3. Pack item securely and include your name and address on the box.
4. To order by mail, please fill out the Order Form and mail to:
Wallace Brothers Manufacturin
275 Mundy Street
Wilkes-Barre, PA 18702
PLEASE NOTE:
• RETURNS VIA COD ARE NOT ACCEPTED.
• THERE ARE NO RETURNS ON CLEARANCE OR CLOSEOUT ITEMS.
• RETURNED MERCHANDISE MUST BE IN ORIGINAL CONDITION WHICH INCLUDES ALL PACKAGED ACCESSORIES.
Once I’ve placed my order can I cancel it?
Orders placed with Wallace Brothers Manufacturing go directly to the system for immediate processing and it is unlikely that we will be able to stop the
shipment process. All orders can be return by following the return policy rules (see below). If you think it may not be too late to cancel then phone our
Customer Service department immediately and we’ll see if we can put a stop on the order even though it is unlikely after a certain point in the processing.
Have your order number and all order information available when calling Customer Service at 570-822-3808or 800-331-7940.
Returns
Can I return an item?
Please see our specific return policy on apparel as all sales are final.
For more details please see our Policies page.
1. Please call a Wallace Brothers Manufacturing customer service representative at 1-800-331-7940to recieve a return confirmation number (returns must have a return confirmation number).
2. Please provide your reason for your return on the return form which is found at the back of your invoice included with your delivery package.
3. You must have a return authorization number for your order.
4. Pack item securely and include your name and address on the box.
Shipping
Do you ship orders to international locations?
Wallace Brothers Mfg will ship your order to an international address but to purchase the items you must use a credit card or money order drawn on US
funds. If you have questions on international orders, please email wallacebrothersjewelry@gmail.com. Please note the shipping fee is not inclusive of any additional duties, excise, taxation or brokerage fees that may be applied due to importation rules that vary from country to country.
What is the cost of shipping?
Shipping & handling is calculated based on weight and distance and varies depending on your order. Our preferred mode of shipping is Standard Ground from USPS and our packages are sent via priority service making delivery time between 4 and 6 days for most in-stock items.
How long does it take to receive an order?
Most orders are shipped within 4 to 6 days but can take up to six weeks for custom orders or orders of large quantity.
Can a customer service representative help me with my order?
Of course! A Wallace Brothers Manufacturing representative is here to help you with your questions Monday through Friday from 8:30 am to 4:00 pm Eastern
Standard Time.
What about items that are sent to undeliverable locations?
Please make certain that the shipping address information is correct on your orders. The shipper will do its best to deliver all packages. Wallace Brothers Manufacturing is not responsible for delivery charges that are a result delivery non-receipt delivery or incorrect address information.
Other
We can't think of any other items right now, but if you have any special concerns not covered specifically here please do not hesitate to contact
us.